Customer Service Specialist

What You’ll Do



Drive Sales & Patient Enrolment



Conduct in-depth consultations and match tailored treatment programs to patient needs

Confidently guide patients through the enrolment process

Proactively generate new business through follow-ups and outreach

Achieve sales targets and promote relevant products and services

Deliver Exceptional Patient Care



Build strong, lasting relationships with patients

Provide ongoing support, monitor progress, and address concerns

Coordinate check-ups and facilitate doctor consultations

Manage patient accounts, encourage feedback and review, and ensure satisfaction

Handle enquiries and manage patient transfers with professionalism

Maintain Administration & Compliance Excellence



Process payments and reconcile daily transactions

Maintain accurate patient records using CRM and clinic systems

Ensure all documentation, pres...

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