Customer Service & Sales Support Officer

• Handle customer enquiries and resolve shipping-related issues promptly and professionally
• Support the sales team by providing quotations, managing customer accounts and identifying opportunities for business growth
• Coordinate and manage shipping operations, including booking cargo space, arranging transportation and managing documentation for import and export shipments
• Liaise with customers, freight forwarders, carriers and customs authorities to ensure timely and compliant movement of goods
• Prepare and process shipping documentation, including bills of lading, customs declarations, invoices and packing lists
• Track shipments and provide customers with regular updates on cargo status and expected delivery times
• Monitor and maintain accurate records of all shipments, transactions and customer communications
• Ensure compliance with import/export regulations, customs requirements and com...

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