Customer Service Representatives (Bacolod site)

Qualifications



-Highschool and College graduates with no BPO Experience

-Average communications skills

-Willing to work on-site

-Amendable to any given schedule

-A team player

-Can work ASAP



Job Description



-Handle mileage plus reservations and queries.

-Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.

-Ensure accurate documentation of customer profiles/reservations.

-Handle customer complaints and provide first time resolution.

-Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

-Keep all company information which includes customer information confidential and secured.



Join and enjoy the following benefits:



Allowances

Night Differentials

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