Customer Service Representative

Description We are looking for a Customer Service Representative to support a non-profit organization in Washington, District of Columbia. This Long-term Contract position focuses on delivering responsive service, maintaining accurate account records, and assisting with case-related follow-up. The ideal candidate brings strong communication skills, comfort handling inbound and outbound customer interactions, and the ability to manage administrative support tasks with accuracy and professionalism.

Responsibilities:
• Review incoming requests and open service cases to process account changes accurately and efficiently.
• Investigate returned mail related to payments and tax documentation, then update records and take appropriate follow-up actions.
• Provide courteous support through phone-based customer interactions, addressing questions and guiding individuals to the right resolution.
• Enter and maintain customer information in internal systems to ensure records re...

Ready to Apply?

Submit your application today and join our talented team at Robert Half Office Team.

Submit Application