Customer Service Representative

Description

+ Respond to customer inquiries in a timely and professional manner by phone, email, chat, or other communication channels

+ Resolve customer concerns, complaints, and service issues with empathy and accuracy

+ Provide information about products, services, policies, and procedures

+ Process orders, returns, cancellations, account updates, and service requests

+ Document customer interactions, issues, and resolutions in CRM or internal systems

+ Escalate complex or unresolved issues to the appropriate department when needed

+ Follow up with customers to ensure issues have been resolved satisfactorily

+ Maintain a high level of product knowledge and stay current on company updates

+ Meet performance standards for response time, quality, customer satisfaction, and productivity

+ Collaborate with internal teams to support customer needs and improve service processes


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