Customer Service Representative

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. The CSR will process all customer orders in accordance with established company standards and procedures. As one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and, when needed, will be asked to perform these functions as well. TASKS AND RESPONSIBILITIES: Productivity: Be able to handle an average of 13 customer interactions per hour. This includes incoming and outgoing calls, with incoming as the priority. Provide prompt, accurate and courteous responses to customers by being genuine, caring and engaging. Solve routine and complex problems (contact su...

Ready to Apply?

Submit your application today and join our talented team at NESCO Inc.

Submit Application