Customer Service Representative

**Customer Service Representative**

Existing

Trumbull, Connecticut, US

+ Added - 01/06/2026
Pay Rate Low: 20 | Pay Rate High: 22

Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.

**Key Responsibilities**

+ Manage inbound calls, emails, and CRM activity using Microsoft Dynamics
+ Process customer orders received via phone, email, fax, and EDI
+ Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates
+ Enter and track complaints in the system, partnering with Product Surveillance during investigations
+ Provide product, pricing, and delivery information across a broad surgical/medical device port...

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