Customer Service Representative

Materion
📍 Tokyo, Japan, Japan 💼 Full-time 🕒 Posted July 08, 2026

Job Description

At Materion, everyone is included, respected and offered opportunity to grow. Join us!

Key Responsibilities:

+ Communicate directly with customers via telephone / email regarding inquiries, orders, expedites and complaints.

+ Quote to customers.

+ Negotiate and adjust shipping schedule with customers, freight forwarders, Materion US Service Centers, and other Materion locations as required.

+ Check inventory and product specifications to meet customer requirements.

+ Enter customer orders and purchase to the global plants.

+ Handle Import and Export documents (invoice, packing list, shipping instructions, B/L, L/C, insurance policy) and coordinate shipping schedules with freight forwarders and customers.

+ Inventory management of Performance Solutions products.

+ Handle customer complaints (Return, credit notes) and work with Account Managers to resolve.

+ Special tasks may be r...

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Job Details

  • Location Tokyo, Japan
  • Job Type Full-time
  • Category other-general
  • Posted Date July 08, 2026
  • Application Deadline July 12, 2026