Customer Service Representative

Your Job

Molex is seeking a Customer Service Specialist to join the Supply Planning Department within the DataCom & Specialty Solutions (DSS) division. In this role, you will be the primary liaison between global entities and the plant, responsible for the customer demand fulfillment for both Radio Frequency (RF) and Liquid Cooling (LC) production lines.

Your mission is to ensure plant production is sustained through accurate forecast alignment, drive revenue goals through strategic shipping plans, and manage delivery risks. You will collaborate closely with Sales/BDM, Planners, Quality, and Production teams to handle urgent pull-ins, resolve order discrepancies, and maintain the highest level of customer satisfaction.

Our Team

Our team: Supply Planning team within the DataCom & Specialty Solutions (DSS) division. 

Project stakeholders: Planner, Manufacturing, Quality, PM/PjM, Warehouse, and Global BDM, CSR across multiple locations.