Customer Service Representative

The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team. This is a great opportunity for a recent college grad who had office related internships or someone with a year or two of customer service, logistics, and/or order management experience. This is a fully on-site position.

Responsibilities:

• Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual
• Provide timely and accurate information regarding customer order status and product knowledge requests
• Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
• Enter and update order routing information in a variety of customer and transportation systems including customer portals
• Work closely with the credit department to ...

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