Customer Service Representative

Position: Home Comfort Customer Service Representative

Reports to: Regional Manager

Status: Full time, hourly non-exempt

Hourly Rate: $18 - $21 per hour depending on Experience

ESSENTIAL FUNCTIONS – include and are not limited to:


+ Consistently render the best customer satisfaction to customers.

+ Must productively multitask and efficiently navigate industry specific software.

+ Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

+ Consistently practice and participate in suggested selling and information gathering.

+ Recommend other products and services to customers based on purchase or order history.

+ Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery relat...

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