Customer Service Representative

Location: Shipley, West Yorkshire (office-based, with hybrid opportunities after 6 months subject to KPI achievement)
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
Salary: £26,277.50 basic + progression to £30K+ OTE (subject to KPI attainment and progression after 6 months)

The Role

As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.

Key Responsibilities

* Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.

* Respond to customer and client queries via phone, email, webchat,...

Ready to Apply?

Submit your application today and join our talented team at Rotherwood .

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