Customer Service Representative

Description
About the Role

Robert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and service-oriented Customer Service Representative to support community members, donors, and program participants. This role is responsible for providing exceptional customer service, responding to inquiries, and helping connect individuals with the organization's programs and resources. The ideal candidate is empathetic, organized, and passionate about making a positive impact in the community.

Key Responsibilities

+ Serve as the primary point of contact for incoming phone calls, emails, and general inquiries

+ Provide accurate information regarding programs, services, events, and community resources

+ Assist clients, donors, and stakeholders with questions, concerns, and service requests

+ Document interactions and maintain accurate records within organizational databases

+ Process applications, ...

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