Customer Service Representative

Description
Our client in the nonprofit industry is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners through professional and timely communication. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization.


Key Responsibilities:

+ Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders

+ Provide accurate information regarding programs, services, events, and organizational resources

+ Resolve customer concerns and escalate complex issues as needed

+ Maintain detailed and accurate records of interactions in internal systems

+ Assist with data entry, reporting, and general administrative support

+ Support outreach efforts, event registration, and follow-up communications

+ Collaborate with i...

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