Customer Service Representative Sales Admin Nordics

Job DescriptionThe Customer Service Representative (CSR) in the Customer Operations Process Center (COPC) is responsible for managing customer interactions, supporting order processing, and ensuring timely resolution of inquiries and operational issues. The role acts as a key liaison between customers, sales, contracts, and internal operations teams to ensure a seamless end-to-end customer experience.Key Responsibilities1. Customer Interaction & SupportServe as the primary point of contact for customer inquiries via email, phone, or internal systemsRespond to requests related to orders, pricing, delivery, contracts, and service issuesEnsure professional, timely, and accurate communication with customers2. Order ManagementProcess customer orders in ERP systems (e.g., SAP)Validate order details including pricing, quantities, delivery terms, and contract referencesMonitor order lifecycle from entry to fulfillmentCoordinate updates or changes (e.g., cancellations, reschedules)3. Contract &...

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