Customer Service Representative

Description We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders.
• Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness.
• Address routine service issues by identifying customer needs, explaining available solutions, and guiding each inte...

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