Customer Service Representative

Global Blue

📍 Riyadh, Riyadh Province, Saudi Arabia 💼 Full time 🕒 Posted February 24, 2026

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Job Description

What you will do. A glimpse in your role:
This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality.
Every action has an impact. You will make a difference here if:
Communication with customers in written and via phone with defined SLA (response time) and quality standards
Keeping records of customer´s interaction and contacts
Researching required information using internal systems and resources
Communication and coordination with CS Team members, internal departments, and GB offices
Following-up in customer inquiries not immediately resolved
Identifying and escalating priority issues
Recommending process improvements
Duties and responsibilit...
            

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Job Details

Location Riyadh, Riyadh Province
Job Type Full time
Category Information and Record Clerks
Posted Date February 24, 2026
Application Deadline April 05, 2026