Customer Service Representative

Job Title: Customer Service Representative
Job Description
This role focuses on delivering high-quality customer support by handling inbound calls, resolving a wide range of customer inquiries, and performing account-related research and adjustments. The Customer Service Representative manages questions related to utility services, billing, usage, and complaints while ensuring accurate data entry and adherence to established rules and regulations. This position requires strong communication, analytical thinking, and the ability to work independently in a fast-paced call center environment.
Responsibilities

+ Handle approximately 25–50 inbound calls per day, addressing both basic and complex customer questions.

+ Respond to customer inquiries related to starting or stopping service, payments, usage, and general complaints.

+ Review daily meter read exception reports to evaluate gas and water usage prior to billing and determine whether usage outside n...

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