Customer Service Representative - Remote

Customer Service Representative (Remote)
Location: Remote (Must reside within the Eastern Time Zone)
Preferred Availability: Monday -Friday 8/hr shift between 8am- 8pm EST( weekends may be required )
Employment Type: Contract
Position Overview
We are seeking a Customer Service Representative to provide exceptional support to customers through a high-volume inbound call environment. In this fully remote role, you will serve as a trusted resource for customers, assisting with service inquiries, billing questions, account updates, and issue resolution while delivering a positive customer experience.
This opportunity is ideal for individuals who thrive in a fast-paced setting, enjoy problem-solving, and are passionate about helping customers.
Responsibilities

+ Manage a high volume of inbound customer calls.

+ Assist customers with service inquiries, billing questions, account maintenance, and transactions.

+ Identify customer needs and prov...

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