Customer Service Representative

Description

Job Title: Customer Service Representative (Bilingual)

Reports to: General Manager

Work Type: Full-Time, Monday- Friday (40 hours a week)

Pay Rate: $16.50 - $18.00 per hour

Location: Reading, PA



Job Summary:

Under the supervision of the General Manager, the Customer Service Representative is responsible for communication, and action items related to delivery of student transportation services, including follow-up on inquiries, information retrieval and transfer, and proactive outreach activities. Will work alongside management in the assurance of quality service delivery. Establishes quality relationships with community members, campus administrators, bus drivers, monitors, and leadership in order to be ahead of issues, adamantly address concerns, and provide service updates rapidly and accurately.



Duties and Responsibilities:


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