Customer Service Representative

Description We are looking for a Customer Service Representative to support a high-volume tip intake operation in Raleigh, North Carolina. This contract-to-permanent position is ideal for someone who can assess inbound concerns with sound judgment, document information accurately, and help ensure each inquiry is directed appropriately. The person in this role will play an important part in reviewing reports related to potential misuse of public funds and maintaining organized records for follow-up and audit reference.

Responsibilities:
• Manage a steady flow of inbound tip line calls each day and capture complete, accurate details in the appropriate system.
• Evaluate incoming reports to determine whether the concern may warrant further review related to abuse, waste, or fraud involving taxpayer resources.
• Route calls and case information to the appropriate internal teams when additional investigation or action is needed.
• Close out inquiries that do not meet es...

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