Customer Service Representative

Summary:

• Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.


• The ideal candidate will demonstrate strong communication skills and a customer-focused attitude while efficiently handling multiple tasks.

Essential Duties and Responsibilities:

• • Phone and Email Support: ◦ Answer incoming phone calls and respond to customer emails promptly, providing accurate information and assistance. • Order Management: ◦ Enter and process customer orders, including approving web orders. ◦ Update customer records to ensure accuracy and completeness. ◦ Invoice sales orders accurately and in a timely manner. • Service Case Management: ◦ Issue service cases for customer issues and track progress until resolution. ◦ Manage delivery error cases by issuing, closing, a...

Ready to Apply?

Submit your application today and join our talented team at Capitol Coffee.