Customer Service Representative

Join Our Team!

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join the team of a growing client. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product and service information, and ensuring an outstanding customer experience. The position is hybrid, with one day a week in the Novi office, after training is complete

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Responsibiliti

es• Answer incoming customer calls, emails, and online inquirie

s.• Resolve customer questions, concerns, and complaints in a timely manne

r.• Process orders, returns, and account updates accuratel

y.• Maintain detailed records of customer interaction

s.• Collaborate with internal teams to ensure customer needs are me

t.• Identify opportunities to improve customer satisfaction and retentio

n.• Meet established service and performance goal