Customer Service Representative

Overview

We are currently looking for a Customer Services Representative to work initially from our high performing National Distribution Site in Northampton, moving to a brand-new healthcare facility owned by CEVA Logistics in Rockingham Park, Corby which will be opening in 2027. You will be required to manage customer queries and complaints ensuring a win/win solution for Baxter and the customer. The role is from 9:30am – 5:30pm, Monday to Friday.

Responsibilities

• To deliver excellent Customer Service, managing customer expectations in line with service parameters, supporting the delivery of all CS KPI’s
• To take responsibility for customer order placement - processing orders in JDE via emails and phone calls
• Troubleshoot and resolve electronic orders held within the order processing system
• Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake d...

Ready to Apply?

Submit your application today and join our talented team at Baxter International Inc..