Customer Service Representative

We’re Hiring | Chat support Executive

About the Role
ü Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials.

Responsibilities
ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
ü Demonstrate ownership and willingness to resolve issues in a timely manner.
Demonstrates confidence and willingness to resolve customer requests or queries.
ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice.
ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
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