Customer Service Representative (NDT)

Overview

Element has an opportunity for a Customer Service Representative for our lab in Dudley. Customer Service Representatives (CSRs) are the essential first point of contact for customer quote requests. They play a vital part in keeping our sales engine running by handling pricing enquiries, responding to RFQs (Requests for Quotes), and working closely with sales colleagues to ensure our customers receive timely, accurate responses. Fantastic communicators, our CSRs provide an essential link between our sales teams, customers and our operations colleagues. Key to success as a CSR is the ability to establish a personal rapport with our customers, confidently and proactively engaging with them by phone and email to ensure our quotes meet their needs.

Responsibilities

• Handle incoming requests for pricing and quotations quickly and accurately, ensuring a high level of service and responsiveness
• Work closely with sales and operat...

Ready to Apply?

Submit your application today and join our talented team at Element Materials Technology.