Customer Service Representative

Contact Person : HR Neetu Mehta - 7042547373

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Languages- Malayalam/English

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.

Job description

Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer record...

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