Customer Service Representative

Description We are looking for a Customer Service Representative to join a collaborative team supporting customers in South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys solving problems, delivering thoughtful service, and working in a dynamic environment with cross-functional partners. In this role, you will help customers with product-related questions, technical concerns, and order support while contributing to a positive overall service experience.

Responsibilities:
• Provide timely, attentive assistance to customers across phone, email, and other service channels, ensuring each interaction is handled with care and accuracy.
• Guide customers and internal teams on product solutions, including printers, inks, software, and design-related tools, to help resolve questions effectively.
• Investigate complex or escalated service issues, identify the right path to resolution, and coordinate with appropriate teams to restore customer co...

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