Customer Service Representative

Description
We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels.


Responsibilities:

• Respond to incoming customer calls with professionalism, empathy, and clear communication.

• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.

• Enter orders and service information accurately while maintaining strong attention to detail.

• Resolve customer questions and routine issues by identifying needs and providing timely support.

• Document interactions thoroughly to ensure complete and organi...

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