Customer Service Representative - Mandarin - Penang

Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to support Taiwanese customers with payment-related inquiries. This role involves handling customer interactions through email, outbound calls, and live chat to ensure a seamless and positive customer experience.

Qualifications

Requirements:

• Diplomaor higher (mandatory)
• Proficient in Mandarin (spoken and written), with good English communication skills
• Experience studying in Taiwan and proficiency in the Taiwanese language, both spoken and written, will be considered an advantage
• Experience in Taiwanese customer service, payment support, or a related field is an advantage
• Strong communication, problem-solving, and interpersonal skills
• Ability to handle multiple tasks in a fast-paced environment
• Willing to relocate to Penang, Malaysia

Required Interpersonal Skills: