Customer Service Representative

Customer Service Team Leader at Oslo Skin Lab

Requirements Proven leadership experience in a customer care, retention, or subscription-based environment Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role People-focused leadership style: high empathy, candid feedback with a thoughtful delivery Fluent in Spanish and English; additional languages (German or Portuguese) are a plus Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain Strong experience working with KPIs and performance management Able to balance hands-on operational involvement with strategic thinking Willing to travel when needed Technically confident, with experience using CRM systems and AI-driven tools Curious and proactive about AI, with the ability to identify practical ways to implement A...

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