Customer Service Representative

Order Management / Customer Service SpecialistOverview
We are seeking a detail-oriented and customer-focused Order Management Specialist to support order processing and customer service operations. This role plays a critical part in ensuring accurate order entry, timely communication, and a seamless customer experience across our dealer network.
Key Responsibilities

+ Accurately enter and validate customer orders within the ERP system

+ Review orders for completeness, pricing accuracy, and resolve exceptions

+ Monitor order status and manage updates, revisions, cancellations, and credits

+ Maintain accurate documentation for orders, purchase orders, and confirmations

+ Respond to inbound customer calls and emails related to orders, products, and services

+ Manage customer service inquiries including returns, exchanges, and order modifications

+ Support dealer network inquiries (this role does not work with end consume...

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