Customer Service Representative

Job Title: Customer Relations Coordinator
Job Description
The Customer Relations Coordinator provides timely, professional, and friendly support to customers by handling high volumes of incoming calls, managing order and shipping inquiries, and coordinating with internal departments to ensure accurate and efficient delivery of products and services. This role requires strong communication, organizational, and problem-solving skills in a fast-paced environment, as well as the ability to use automated systems and office software to maintain accurate customer records and support business objectives.
Responsibilities

+ Answer all incoming phone calls in an expeditious manner

+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls

+ Provide a pleasant and friendly atmosphere for customers to conduct business

+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personn...

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