Customer Service Representative

Job Title: Customer Service Representative
Job Description

+ Answer all incoming phone calls in an expeditious manner

+ Answer a daily average quota of customer phone calls; minimize abandoned phone calls

+ Provide a pleasant and friendly atmosphere for customers to conduct business

+ Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request

+ Coordinate interdepartmental correspondence relating to timely delivery of spares

+ Record customer request for quote, convert to sales order when required

+ Research IPCs to problem solve in AOG situations

+ Responsible for follow-up to customers on shipping information

+ Manage client base with Siebel updating customer transactions/issues into the Siebel database

+ Report processing as required

+ Assist customers in obtaining information on services ...

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