Customer Service Representative

The Customer Service Representative is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

Role

The Customer Service Representative is expected to ensure customer order is stays in sync with brand offer before order placement, and keep customer appraised of the delivery progress (i.e. changes to vessel ETA and nominated port, product shortages, out of hours incidents, price enquiries etc). Therefore, the role requires:

• deep understanding of customer service processes, and demonstration of customer service and ownership attitude; and,
• understanding of complexities in the shipping, marine and energy market, and its global supply network.
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