Customer Service Representative

Description
Job Summary:

We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills.


Key Responsibilities:

+ Lead, coach, and develop a customer service team to achieve performance and service goals

+ Oversee daily customer support operations across phone, email, chat, and other service channels

+ Monitor customer interactions to ensure quality, professionalism, and timely issue resolution

+ Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities

+ Establish and enforce custome...

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