Customer Service Representative

We are looking for a motivated Customer Service Representative (“Concierge”) to join our Customer Experience team. In this role, you’ll be the human touch behind our service—ensuring every customer feels supported, informed, and genuinely cared for.

You’ll manage scheduling, follow-ups, and customer communications while helping move installations and service requests forward efficiently. This is a fast-paced, startup environment where adaptability, empathy, and problem-solving are key.

What You’ll Do

• Schedule calls and coordinate appointments to move work orders forward
• Conduct appointment confirmation calls (pre-cons, drops, ONT installs)
• Optimize technician schedules at the end of each day using Layers
• Follow up on failed drops to confirm customer readiness and next steps
• Perform customer satisfaction and post-service follow-up calls
• Provide updates on new orders, ...

Ready to Apply?

Submit your application today and join our talented team at Swoon.