Customer Service Representative I, RMV - Metro

*Duties and Responsibilities* * Interact with customers to respond to inquiries and complaints. * Issues licenses, identification cards and motor vehicle registrations. * Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person. * Uses computer terminals, vision instruments, automatic testing devices and other equipment. * Administers vision tests in accordance with agency policy. * Operates computer equipment to create, retrieve, review, change or update driver/vehicle/business information. * Ensure appropriate confidentiality and security of information. * Reviews reports for compliance with state and federal guidelines. * Collects fees (cash or check) and performs credit card transactions. * Reconciles receipts with revenue control documents. * Operates computer terminals with photo imaging software. * Schedules road examinations. * Prepares forms and other documents related to licenses, registrations, identificati...

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