Customer Service Representative I, RMV - Metro

Interact with customers to respond to inquiries and complaints.

Issues licenses, identification cards and motor vehicle registrations.

Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

Uses computer terminals, vision instruments, automatic testing devices and other equipment.

Administers vision tests in accordance with agency policy.

Operates computer equipment to create, retrieve, review, change or update driver/vehicle/business information.

Ensure appropriate confidentiality and security of information.

Reviews reports for compliance with state and federal guidelines.

Collects fees (cash or check) and performs credit card transactions.

Reconciles receipts with revenue control documents.