Customer Service Representative

Responsibilities

• First point of contact for existing or potential B2B customers
• Written and phone correspondence with our customers and external partners
• Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
• Adhering to the KPI Service Levels
• Continuous Improvement feedback of the Customer Service Processes
• Data Maintenance in ERP and CRM Systems
• Complaint Management

Qualifications

• Experience in Customer Service
• MS Office and SAP Experience
• Experience in CRM Systems such as Salesforce.com
• Team player
• English & Italian (French or Spanish an advantage)

What we offer

We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with col...

Ready to Apply?

Submit your application today and join our talented team at Neutrik Group - EMEA.