Customer Service Representative

Forward Air

📍 Greeneville, Tennessee, United States 💼 Full time 🕒 Posted July 02, 2026

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Job Description

Job Description:
The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
Data entry (documenting calls and emails internally)
Process shipment change requests and follow up to ensure completion
Run customer reports and provide results to appropriate parties on time
Review shipment tracking history and report delays
Maintain records and logs as required by speci...
            

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Job Details

Location Greeneville, Tennessee
Job Type Full time
Category Information and Record Clerks
Posted Date July 02, 2026
Application Deadline August 11, 2026