Customer Service Representative – German + English

Overview

Customer Service Representative – German + English

Location: Umhlanga, South Africa (On-Site)

Start Dates: April, June, August, October 2026

Work Schedule: 24/7 rotating shifts

About the Role

We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first contact for customers, providing high-quality support and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German and English
• Provide accurate information on products, orders, and services
• Resolve customer issues professionally and efficiently
• Maintain accurate records of customer interactions
• Work effectively in a fast-paced, 24/7 rotating shift environment

Requirements

• Fluent in German and English
• Matric / Gr...