Customer Service Representative (Experienced)

Job Summary



We are looking for an experienced Customer Service Representative to join our team. The ideal candidate has at least 6 months of customer service or BPO experience, excellent communication skills, and a passion for delivering exceptional customer support. You will be responsible for assisting customers, resolving concerns efficiently, and providing accurate information while maintaining a positive customer experience.



Key Responsibilities

Handle inbound and outbound customer interactions via phone, email, or chat.

Resolve customer inquiries, complaints, and concerns in a professional and timely manner.

Provide accurate information about products, services, and company policies.

Document customer interactions and update records in the system.

Meet quality standards, productivity targets, and customer satisfaction goals.

Escalate complex issues to the appropriate department when necessary.

Maintain...

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