Customer Service Representative EMEA

Customer Service Representative EMEA, Location: Cracow, hybrid (3 days office, 2 days home office)

Full time role, permanent position(contract of employment)

At Novocure, every role contributes to extending the lives of people living with cancer. As our Customer Service Representative EMEA, you’ll be responsible for processing outbound orders, returns from the field, and follow-up activities to ensure accurate and timely order fulfillment. The role ensures that all transactions are correctly maintained in the ERP system and supports smooth collaboration with internal and external stakeholders.

The Customer Service Representative works closely with warehouse teams, transportation partners, and Device Support Specialists to address inquiries, concerns, and requests efficiently and professionally. The position is full-time, based in the Kraków office (Poland), and reports to the Supervisor Customer Service EMEA.

What You’ll Do