Customer Service Representative

Description
We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village IL. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a fast-paced workload, and coordinating with multiple teams to deliver timely solutions. In this role, you will support service inquiries, process account updates, and contribute to a positive customer experience through clear communication and accurate documentation.


Responsibilities:

• Respond to a high volume of inbound customer calls and messages while providing attentive, timely support.

• Partner with internal teams to investigate service concerns, resolve customer disputes, and follow through on outstanding issues.

• Speak with customers to gather account details, document interactions, and enter accurate information into company systems.

• Prepare service agreements, explain applicab...

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