Customer Service Representative

Team Global Express is looking for a customer-focused and solutions-driven Customer Service Representative to join our team based at Eastern Creek.

This is a fast-paced Monday to Friday (09:00am – 17:00) role where you will play a key part in supporting customers, resolving freight enquiries, tracking consignments, and ensuring a high level of service across our transport network.

If you enjoy problem solving, working in a busy operational environment, and building strong customer relationships, we would love to hear from you.

About the Role

As a Customer Service Representative, you will be responsible for proactively tracking consignments, resolving service issues, coordinating with operations teams, and providing customers with accurate and timely updates.

You will work closely with internal teams including operations, dispatch, and sales to ensure customer expectations and delivery commitments are achieved.

Key Responsibilities...