Customer Service Representative

Onsemi

📍 Dongguan Shi, Guangdong Sheng, China 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Job Summary: 
· Proactive Tactical Service Support 
· Proactive Customer Relationship Management 
· Customer Advocacy/Problem Resolution 
Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)
Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.
Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.
Systems & Tools Expertise: Master Oracle system and Salesforce case management
Thorough understanding supply chain management 
Customer service skills, data analysis and problem-solving skills 
Able to perform multiple tasks simultaneously, able to balance short- and long-term goals 
Strong Interpersonal skills 
Strong communication skills (English written and verbal) 
Motivational skills, inno...
            

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Job Details

Location Dongguan Shi, Guangdong Sheng
Job Type Full time
Category Information and Record Clerks
Posted Date June 19, 2026
Application Deadline July 29, 2026