Customer Service Representative

Job Description
Insight Global is looking for a Customer Service Representative to support a global manufacturing and industrial equipment client in Dayton, Minnesota. In this role, you will join Graco’s Customer Care organization, supporting business-to-business customers by providing timely, accurate service related to order management, pricing, product availability, and shipping.

On a day-to-day basis, this role will spend approximately 70% of their time handling 80-100 inbound phone calls per day and 30% responding to customer emails and system-based cases, primarily through CRM and internal order management tools. Daily work includes answering pricing questions, checking inventory and shipment status, processing orders, and resolving customer inquiries in a professional, business-to-business environment.

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