Customer Service Representative

Description We are looking for a Customer Service Representative to support a fast-paced service environment. This contract position is ideal for someone who communicates clearly, handles customer inquiries effectively, and keeps accurate records while managing multiple tasks. The person in this role will assist callers, process orders, and help create a positive experience through responsive and detail-oriented service.

Responsibilities:
• Respond to incoming customer calls promptly and provide helpful, detail-oriented support.
• Enter customer orders accurately and update account information in the appropriate systems.
• Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve routine issues.
• Deliver courteous service while identifying customer needs and guiding them to the best available solutions.
• Maintain organized and accurate records of interactions, requests, and order activity.
• Escalate complex conce...

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