Customer Service Representative

Job Title: Customer Service Representative

Location: At our MFC facility in either Conover, NC or Colfax, NC

Reports To: Customer Service Manager

Job Type: Full-Time

Position Summary:

The Customer Service Representative (CSR) plays a vital role in delivering exceptional customer experiences by responding to inquiries, resolving issues, and managing order-related tasks with accuracy and efficiency. This position serves as the primary point of contact for customers across multiple channels and works closely with internal teams to ensure timely communication, accurate order processing, and overall customer satisfaction. The CSR is expected to maintain a high level of professionalism, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:

Customer Inter...